I would like to file a complaint regarding my parcel delivery.

I have been waiting for my parcel for three weeks already. At first, it was not shipped at all. Then, when it was finally sent, it was delivered to a parcel locker located far away from my home instead of the parcel locker that was originally supposed to be used.

I have called your customer service four times. Sometimes nobody answered my calls, and when someone finally did answer, I was given promises that the issue would be resolved. However, nothing has been done, and the situation remains exactly the same.

I am extremely disappointed with your service. It feels like nobody is actually working on solving the problem, and even customer support does not respond properly. I have been waiting for my parcel for three weeks, and this situation is unacceptable.